Account Deletion — Lisafi Pro

Last updated: 9 October 2026

Lisafi Pro is published by WoilaTech. You can delete your Lisafi Pro account and its data at any time, directly in the app or by writing to us. Lisafi Pro and the Lisafi mobile app share the same shop: deleting your account from either one deletes the same thing.

1. Delete from the app

Open Lisafi Pro and go to My profile (on a phone: the More tab, then My account).
At the bottom of the screen, tap "Delete my account".
To confirm, type the word DELETE (SUPPRIMER if the app is in French), then validate.

This screen stays available even if your subscription has expired or never started: deleting your data is never behind a payment.

Distributors: in your distributor space, open Profile, then "Delete my account".

2. What is deleted

Your role	Effect of deletion
Owner	The whole shop is permanently deleted: the shop, all customers, the credit ledger, the activity log, every team account (managers and helpers), the product catalogue and its categories, product and bill photos, stock movements, all sales and their receipts, expenses, and your sign-in identity. The shop's unused activation codes are revoked.
Manager or helper	Your sign-in identity and your access are deleted. The sales and entries you recorded stay in the shop: they belong to the owner.
Distributor	Your sign-in identity is deleted and your distributor record is closed. The shops you installed are not deleted.

Important (owner): you cannot delete the shop while a customer still has a non-zero balance (a debt or an advance). Settle every customer account first, then try again.

Deletion is immediate and cannot be undone: nothing can be recovered afterwards.

3. Data we keep

For accounting and legal reasons, some data is kept after deletion, separately from the shop:

Mobile Money payment records (subscriptions and collections);
for a distributor, the closed record, commission history, statements and payouts;
support requests and their messages.

This data is used only to justify the transactions made and to handle any dispute. To ask for it to be erased where the law allows, write to us.

4. Delete by email

If you cannot use the app, write to techwoila@gmail.com with the subject "Lisafi Pro account deletion", from your account's email address or giving your account's phone number. After we verify your identity, your request will be handled within 30 days.

5. Contact

WoilaTech
Pont Norvégien, Marché Bantaï, Ngaoundéré, Cameroon
Tel.: +237 656 65 56 56
Email: techwoila@gmail.com