Last updated: 26 June 2026
You can delete your Lisafi account and its associated data at any time, either directly in the app or by emailing us.
1. Delete from the app
- Open Lisafi and go to Profile.
- At the bottom of the screen, tap "Delete my account".
- To confirm, type the word DELETE and confirm.
2. What gets deleted
| Your role | Effect of deletion |
|---|---|
| Owner | The entire shop is permanently deleted: the shop, all customers, the entry history, the activity log and all member accounts (owner and helpers), together with your sign-in identity. |
| Helper | Only your access is removed. The shop's data remains intact for the owner. |
Important (owner): you cannot delete the shop while any customer still has a
non-zero balance (a debt or a prepayment/avance). Settle all customer accounts first, then
retry the deletion.
3. Data that may be retained
For accounting and legal reasons, some Mobile Money payment records (subscription deposits and collections) may be kept in a form separated from the shop's ledger. They are used only to evidence the transactions that took place.
4. Delete by email
If you cannot use the app, email techwoila@gmail.com from the email address on your account, or quoting your account phone number. After we verify your identity, your request will be processed within 30 days.
5. Contact
WoilaTech
Pont Norvégien, Marché Bantaï, Ngaoundéré, Cameroon
Phone: +237 656 65 56 56
Email: techwoila@gmail.com